If a soft reset doesn’t fix your problem, a hard reset may be your only option. Via Menu (Newer Models – 4, Premier, & Ultra) If none of the above soft reset options work for you, you may need to disconnect the power cord for about 20 seconds, then plugging it back in.Ī hard reset will clear all settings from the device and reset it to factory defaults. Press the button, then release after about one second. The device should reset successfully.Some models will require a paper-clip to press the button. Find the “ Reset” button on the back or bottom of the device.From the Home screen, select “ Settings” > “ System” > “ Power” > “ System restart“.From Menus (Newer Models – 4, Premier, & Ultra) If the Roku is frozen, you can try to reset using the remote control by pressing the following buttons: A soft reset will simply restart the Roku without losing data or settings.
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